We at recavasa strive to provide you with the utmost satisfaction with every purchase you make from our online store. In the unlikely event that you are not completely satisfied with your purchase, we have established a comprehensive return policy to ensure a seamless and hassle-free experience for our customers.
Return Eligibility:
- To be eligible for a return, the item(s) must be in unused and undamaged condition with all original tags and packaging intact.
- The return request must be initiated within 7 days of return of receiving the product.
- Personalized or customized items are not eligible for return, unless they arrived damaged or defective.
Return Process:
- Initiate a return request by contacting our customer service team.
- Provide the order number, reason for return, and any supporting evidence such as photos if applicable.
- Once your return request is approved, you will receive detailed instructions on how to proceed.
Return Options:
- Once we receive the returned item(s), we will inspect them for eligibility.
- If eligible, you can choose to receive a refund or an exchange for another product of equal value.
- Personalized or customized items are not eligible for return, unless they arrived damaged or defective.
4. Refund: Receive a full refund for the purchase price, excluding any shipping fees.
Please note that the customer is responsible for all return shipping costs, unless the item arrived damaged or defective.
We recommend using a trackable shipping service to ensure the safe return of the product.
Once we receive and inspect the returned item(s), we will promptly process your refund in 3 business days, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@recavasa.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Our goal is to make your shopping experience with recavasa as enjoyable as possible, and we appreciate your understanding and cooperation with our return policy. Should you have any further questions or concerns, please don’t hesitate to contact our customer service team at info@recavasa.com for questions related to refunds and returns.